News & Events
Leeds Jewish Care Services
FAQ
Q. What is Leeds Jewish Care Services?
A. A Social Care agency providing culturally sensitive, social, residential and community care services primarily to the Jewish Community.
Q. When was Leeds Jewish Care Services formed?
A. April 2004
Q. How many staff are there at LJCS?
A. 111 Staff
Q. Where are the offices of LJCS?
A. The Marjorie & Arnold Ziff Community Centre, 311 Stonegate Road, Leeds, LS17 6AZ
Q. What is the relationship between LJCS and The Marjorie and Arnold Ziff Community Centre?
A. The Centre is the venue for some of the activities of Care Services together with activities run by Leeds Jewish Welfare Board
Q. How do I know if they can help me?
A. Please look at the services section of the site or call 268 4211 or email theboard@ljwb.co.uk
Q. What should I do if I or someone I know needs help?
A. Please look at the services section for individual people to contact or alternatively call 268 4211 or email theboard@ljwb.co.uk
Q. What is the mission statement?
A. To provide a comprehensive range of high quality, professionally delivered, culturally sensitive, social, residential and community care services primarily to the Jewish Community.
Q. What are the health and safety policies and procedures?
A. Click here for more information
Q. Who is on what committee?
A. Click here for more information
Q. How do I join a committee?
A. Please contact the staff member responsible for that service and they will delighted to help. Alternatively call 268 4211 or email theboard@ljwb.co.uk
Q. How do I make a donation?
A. Either click on here or alternatively call 268 4211 and ask for the fundraising department or email theboard@ljwb.co.uk
Q. How do I make a booking at The Marjorie and Arnold Ziff Community Centre?
A. Please go to www.mazcc.org for more information
Q. How do I give clothes etc to the charity shop?
A. Please call the shop on 278 7063 and they will be delighted to help
Q. How do I become a volunteer?
A. Either call 268 4211 and ask for Naomi Caplin or email naomi.caplin@ljwb.co.uk
Q. What does a volunteer do?
A. Click here for more information
Q. How do I help the talking newspaper?
A. Either call 268 4211 and ask for Avril Gaunt or email avril.gaunt@ljwb.co.uk
Q. How do I contact Moorcare?
A. Either call 268 4211 and ask for Alison Willcock or email allison.wilcock@ljwb.co.uk
Q. How do I contact Manny Cussins Family Project?
A. Either call 268 4211 and ask for Shelly Jessop or email shelly.jessop@ljwb.co.uk
Q. How do I contact Older Peoples Services?
A. Either call 268 4211 and ask for Pauline Rowland or email pauline.rowland@ljwb.co.uk
Q. How do I contact The Marjorie and Arnold Ziff Community Centre?
A. Go to www.mazcc.org for more information regarding the centre
Q. How do I contact Neshama?
A. Either call 268 4211 and ask for Janine Field or email janine.field@ljwb.co.uk
Q. How do I contact Rainbow?
A. Either call 268 4211 and ask for Pam Wisnia or email pam.wisnia@rainbow-house.co.uk
Q. How do I buy a certificate?
A. Either call 268 4211 and ask for fundraising or email sara.korn@ljwb.co.uk or victoria.sandler@ljwb.co.uk
Q. How do I enter a simcha into the commemorative volume?
A. Either call 268 4211 and ask for fundraising or email sara.korn@ljwb.co.uk or victoria.sandler@ljwb.co.uk
Q. How do I buy a gift voucher?
A. Either call 268 4211 and ask for fundraising or email sara.korn@ljwb.co.uk or victoria.sandler@ljwb.co.uk
Q. When are the offices open?
A. Monday – Thursday 9 am – 5 pm and Friday 9 am – 2 pm
Q.How do I make a complaint?
A.LEEDS JEWISH WELFARE BOARD/CARE SERVICES
COMPLAINT PROCEDURE
Leeds Jewish Welfare Board/Care Services treats complaints very seriously. If we have made a mistake, or if our service is not to your satisfaction, we will apologise and try to remedy the situation as quickly as possible.What is a complaint?
We treat the following as a complaint:
• Failure to provide a service
• Failure to achieve standards or quality of service
• Dissatisfaction with policy or practice
• Unhelpful staff
• Failure to fulfil responsibilities
• Wrong information being given
How to complain?
Informal
It is possible to resolve many complaints without the need to put them in writing or use the formal procedure. If you want to try and resolve your complaint informally, you should contact the Project Manager, who will be happy to discuss it with you and try find a solution. Full contact details on the next page.
Formal
Stage 1: If you want to use the formal complaints procedure, you will need to put your complaint in writing to the Project Manager who will try to respond within 10 working days. They will let you know if their investigation is going to take any longer than this.
Stage 2: If you are unhappy with the Project Manager’s decision, you should write to the Chief Executive. The Chief Executive will review the complaint.
Stage 3: If the matter is still unresolved, you may invoke a meeting of the Appeals Committee. The Organisation will appoint a panel of at least 3 people who are not related or otherwise involved with either party to hear the facts. A formal hearing by a Panel will normally only take place after all other procedures have been followed without resolving the issue satisfactorily.
Full contact details are as follows:
STAGE ONE
• Finance / Administration
Manager: Ruth Moody
Email: ruth.moody@ljwb.co.uk
• HR / Health and Safety :
Manager: Rachel Matthews
Email: rachel.matthews@ljwb.co.uk
• PR/Marketing:
Marketing Executive: Tracy Bickler
Email: tracy.bickler@ljwb.co.uk
• Manny Cussins Family Project:
Social Worker: Karen Ross
Email: karen.ross@ljwb.co.uk
Community Service:
Manager: Shelly Jessop .
Email: shelly.jessop@ljwb.co.uk
• Older People's Services:
Manager: Pauline Rowland
Email: pauline.rowland@ljwb.co.uk
• Neshama:
Manager: Janine Field
Email: janine.field@ljwb.co.uk
• Rainbow:
Manager: Pam Wisnia
Email: pam.wisnia@ljwb.co.uk
• Moorcare:
Manager: Allison Wilcock
Email: alison.wilcock@ljwb.co.uk
• The Marjorie & Arnold Ziff Community Centre:
(Including events hire and catering):
Manager: David Israel.
Email: david.israel@ljwb.co.uk
STAGE TWO
• Chief Executive: Rebecca Weinberg
311 Stonegate Road
Leeds
LS17 6AZ
Email: rebecca.weinberg@ljwb.co.uk
STAGE THREE
• Chair of Trustees: Edward Ziff
c/o 311 Stonegate Road
Leeds LS17 6AZ
For further information about this and other services please contact us on 0113 268 4211 or email theboard@ljwb.co.uk