News & Events
Leeds Jewish Care Services
Moorcare are specialist Homecare providers. Moorcare aims to provide an accessible, personal and confidential home care service for adults living in their own homes including older people, people with physical disabilities or illness, people with sensory loss, mental health problems, learning disabilities, personal or family carers.
We cover the whole of the North East Leeds area irrespective of age, gender, race, colour, religion, disability and sexuality.
Our service operates between 8.00 am and 10.00 pm, 7 days a week, 365 days a year.
We aim to make the prospect of receiving or using home care as simple and straightforward as possible.
Moorcare specialises in providing culturally sensitive, well trained professional staff to the highest standards.
Moorcare can help you with cooking, shopping, cleaning, bathing, washing and dressing.
As standard, all Moorcare staff have up-to-date Criminal Records Checks, food hygiene training, moving and handling training, health and safety training, actual moves training, first aid, hoist training and specialist training provided in other specialist areas, ie stroke awareness and dementia awareness
On receiving your enquiry, we will arrange with you a suitable time to visit and if you wish a family friend or relative can be present. From this assessment your needs will be identified and put into a care plan. The care plan will be drawn from your needs, rights and wishes. You are under no obligation and are free to stop or suspend the service at any time. Upon completion of the assessment you will be introduced to your fully trained careworker who will be assisting you with your specific needs.
Moorcare offer respite care through the homebased respite service which is free to carers with a full time care responsibility for someone unable to manage due to illness,disability or frailty,who reside in the North East Leeds area. Carers can access this service directly from Moorcare and can receive up to 8 hours of free homebased respite dependent upon other breaks.
Statement of Purpose
Moorcare aims to provide an accessible, personal and confidential domiciliary care and support service for adults living in their own homes including:
- Older People
- People with physical disabilities/illness
- People with sensory loss
- People with mental health problems
- People with learning disabilities
- Personal or family carers living in the North East Leeds area irrespective of age, gender, race, colour, religion, disability and sexuality
Moorcare aims to provide an integrated, comprehensive, quality, reliable and flexible service to the community promoting independence, privacy, dignity, rights, fulfilment and choice.
Moorcare provides its service between 8.00 am until 10.00 pm, 7 days a week, 365 days a year.
Moorcare does not provide an overnight domiciliary care service. However we are able to provide occasional overnight respite care through the Home Based Respite service.
How does Moorcare do it?
We aim to make the prospect of receiving or using home care as simple and straightforward as possible.
On receiving your enquiry, we will arrange with you a suitable time to visit you, and if you wish, a family friend, representative or relative, at your home to assess your needs. From this assessment, your needs will be identified and put into a care plan. A care plan is drawn up from your needs, rights and wishes. When the care plan is agreed by you and Moorcare, we will ask you, the service user, to complete a Service User Agreement form (though you are under no obligation and are free to stop or suspend the service at anytime).
Moorcare have a policy which states elements of professional behaviour that a client may expect from Moorcare likewise, we have a policy which defines when the service may be withdrawn from the client, ie if the staff are threatened with any form of abusive behaviour
As your safety is of paramount importance to Moorcare, we will also complete a personal risk assessment about you and your home.
Upon completion of the assessments you will, where possible, be introduced to a fully trained care worker who will be assisting you with your specific needs identified in your care plan.
As your care plan is tailor-made to your present needs and to ensure your needs continue to be met, your service will be regularly re-assessed and adapted accordingly as your needs change.
Moorcare will always do its best to satisfy your needs and provide you with the care and attention you are entitled to receive. However, this may not always be possible due to limits in the number of available staff. Moorcare aims to please and not to disappoint but please be aware that matters outside of our control can interfere, i.e. severe weather, staff sickness, emergency situations out of our control, may affect the delivery of your service. Moorcare will always give essential personal care utmost priority.
INSURANCE
MOORCARE HOLDS PUBLIC LIABILITY INSURANCE AND EMPLOYERS LIABILITY INSURANCE.
Moorcare strongly advises all clients to ensure they hold household insurance, which includes public liability insurance. The reason for this is that the service user will be liable for loss to the careworker and or Moorcare arising under the Occupiers Liability Act 1957 as amended.
Gifts & Gratuities
Moorcare hopes that you are always provided with a high standard of care, which is to your personal satisfaction. Moorcare’s policy is that staff are not allowed to accept gifts of money from you. However, Moorcare recognises that you may wish to acknowledge the efforts of a particular member of staff and would be offended to be told that gifts cannot be accepted under any circumstances. In these situations, a member of staff can accept a token gift such as a small box of chocolates. A gift book is kept in the Moorcare office where the gift can be recorded.
Moorcare staff are not able to sign wills or any other legal documents or knowingly become a beneficiary.
What does Moorcare do?
Moorcare can assist with:
- Cooking
- Personal Care Needs
- Shopping/Accompanied shopping
- Support visits
- Pension Collection
- Laundry
- Ironing
- Meal preparation
- Bathing/showering
- Light household duties
- Dressing/undressing
- Prompt medication
- Library visits
- Inco pad collection
- Overnight Respite service
- Home based respite
Moorcare cannot undertake the following:
- The giving of injections.
- Enema, pessary or suppository insertion including vaginal and rectal application of cream.
- Management of stomas, ie colostomy and ileostomy care (without prior training).
- Contact with broken or inflamed skin.
- Application or re-application of bandages and dressings.
- Washing and handling of soiled bandages.
- Collection of urine samples.
- The cutting of toenails.
- The cutting or trimming of fingernails or toenails of people who are diabetic.
- The insertion, removal and cleaning at the site of entry of catheters.
- Monitoring and administration of oxygen.
- Continuous ambulatory peritoneal dialysis (CAPD).
- Management of Nebuliser
- Use of feeding machine (Without prior training)
- Administer medication
- Work in service users homes when they are not there
- Do not recommend other trades people or care companies
Registered Manager
The registered manager of Moorcare is:
Allison WilcockMoorcare
1 Queenshill Lawn
Queenshill Approach
Leeds LS17 6TH
Allison has a Certificate in Residential and Social Care and is working towards NVQ level 4 in Management and is also an NVQ Assessor.
Allison has worked in the home care field for over 19 years.
Training
All Moorcare staff have received a full induction which is linked to the service they provide and to the needs of our service users. Induction highlights further training needs to be undertaken.
As standard, all Moorcare staff have:
- Up-to-date food hygiene certificate – updated every 3 years
- Moving and handling training – updated annually
- Health and safety training – updated annually
- Actual moves training – updated annually
- First aid and resuscitation training – updated every 3 years
Specialist training is also provided in:
- HIV Awareness
- Brain injury awareness
- Epilepsy awareness
- Diabetes awareness
- Stroke awareness
- Adult protection awareness
- Dementia awareness
- Eye care, stoma and catheter care
- Alzheimer’s awareness
- Hoist training (client specific)
- Multiple sclerosis awareness
- Learning disability
- Visual/hearing loss
There is an ongoing compulsory training programme within Moorcare. Moorcare staff are working towards gaining the NVQ 2 qualification by 2008.
Confidentiality
All staff have signed a confidentiality policy declaring that any information that they receive will be treated as confidential. The only exceptions to this rule are:
- When the client or informant, gives permission that the information may be divulged.
- When after consultation with a line manager or relevant, it is agreed that there is clear evidence of serious danger to the client, worker, other persons, or the community
- By regulation of court order/ruling etc.
- In other circumstances judged exception on the basis of professional consideration and consultation.
Key Holding Policy
Moorcare do not hold client’s keys. However, we can hold keypad codes. Codes are kept separate from client information at all times for security reasons see policy in client information hand book.
Adult Protection
Moorcare have adopted the multi-agency Adult Protection policy in conjunction with Leeds Social Services procedures. All allegations of abuse are reported to senior management taken very seriously and are recorded and all necessary action taken.
Individual Service Users Personnel Files
All service users have an individual file. All files are stored securely in lockable cabinets maintaining their rights of confidentiality and privacy. All clients have the right to read the information held in their file. No information held by Moorcare could be disclosed to another person without the express permission of the service user. All records required for the effective running of the service are maintained in accordance with the Data Protection Act 1998 and the Care Standards Act 2000.
Supervision
All staff receive quarterly supervision from their line manager and attend staff information meetings on a quarterly basis. Moorcare have an open door policy and staff are free to request supervision at any time.
Moorcare Management is supervised by the Chief Executive.
Staff are also supervised in the service users home by Senior Care staff.
The Service Co-ordinator supervises the Senior Care staff.
Review
The review process is undertaken in two stages – an annual performance appraisal and an annual review.
The Service Co-ordinator will, on an annual basis, undertake an annual performance appraisal.
The Chief Executive will undertake, following the annual performance appraisal, an annual review.
Team Meetings
Care staff are invited to attend quarterly team meeting.
Registration and Inspection
Leeds City Council inspects Moorcare. Moorcare have been accredited as a provider of domiciliary care by Leeds City Council. As from 1st April 2004, Moorcare is registered with the National Care Standards Commission.
Management and Organisation
The Moorcare Management Committee whose Chair is appointed by the Board, governs Moorcare.
The Project Manager who is accountable to the Chief Executive, carries out monitoring supervision and administration.
The Management Committee charges the Project Manager and the Chief Executive to implement agreed policy and ensure that good practice ensues.
The day-to-day running of the Project is the responsibility of the Project Manager.
Care Plans
All service users have a copy of their agreed care plan in their home. The Moorcare staff use the information on the care plan to ensure the clients assessed needs are met.
Quality Assurance
Moorcare consults with every service user and carer at least quarterly about each and every aspect of their care. All comments and opinions are taken very seriously and acted upon where necessary. Moorcare monitor standards by requesting each service user, friend, family member or carer to complete a quality assurance questionnaire on an annual basis. This can be done with the assistance of a volunteer or chosen representative.
Moorcare aims to provide a quality assured service by knowing your requirements and seeking your views and choice through regular consultation. Your views are important and will enable Moorcare to improve the quality of service whilst recognising your right to choice and independence.
All staff are committed to the objectives of Moorcare and are motivated to meet your needs. Staff training and development is an important factor in a quality approach. Moorcare has policies and procedures in place that enable staff to do their jobs safely and effectively and be responsible for your care.
Clients are invited to inspect the policies and procedures if they so wish .
Moorcare aims to develop and improve the quality and range of services to help you to remain safe and secure in your own home.
For details of the inspection report please contact Allison Wilcock – allison.wilcock@ljwb.co.uk or tel 268 4211
Service user complaints procedure
For further information about this and other services please contact us on 0113 268 4211 or email allison.wilcock@ljwb.co.uk